Welcome to Frogpool! Frogpool and its associated software (including the software operating system - Frog Miner and mobile app) is operated by Maopan Inc. (hereinafter referred to as “we” or “us”). We are well aware of the importance of personal information and will do our utmost to protect your personal information. We are committed to maintaining your trust in us and abiding by the following principles in keeping your personal information safe: the principle of consistency of powers and responsibilities, the principle of clear objectives, the principle of choice and consent, the principle of least enough, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. Meanwhile, we promise that we will take appropriate security measures to protect your personal information in accordance with the industry’s mature security standards. This Privacy Policy is hereby formulated for you to understand our rules for handling your personal information as well as how to maintain your own privacy.
If you have any questions or suggestions about this Privacy Policy or related matters, you can contact us via
email: chia@frogpool.io
You can use our services in several different ways, such as logging in to the official website of Frogpool to learn more, and using Frog Miner software and services on different terminals. If you share information with us, we can provide you with better services, such as displaying more relevant product updates and advertisements, helping you connect with others or share content with others more easily and quickly. For this purpose, we will explain how we collect, process and use information, and what methods you can adopt to protect your privacy.
This Privacy Policy includes the following instructions:
1. What information do we collect?
2. How do we collect, process and use information?
3.How do you choose whether to provide such information, and how to review and update such information?
4.Information sharing, security and the scope and revision of this Privacy Policy
5.Collection and use of information on minors
6. Revision of this Privacy Policy
7. Application of law and dispute resolution
8. Scope of application
I. Information collection
When you interact with us and our operating partners (hereinafter referred to as “partners”), you may be asked whether you agree to provide the information necessary for using our basic products and services. This information may, linked or combined with other information, be used to improve our products or services.
The following are some examples of the types of information we may collect and how we use it:
When you download and update Frogpool, Frog Miner, participate in online surveys or other interactions with us, we will ask you to provide information, including but not limited to your name, phone number, address and email address, etc.
When you synchronize data, your data will be transmitted to your miner through the server.
When you enable network messaging, your mobile user identification information, mobile device unique identifier, phone number and approximate geographical location information will be sent to the server. The same is true when you update the system or software, restore the original factory settings, etc.
Information collected by cookies and other technologies - Frogpool website, online services, interactive applications, email messages, and advertising may use cookies and other technologies such as program language tags and web page headers to collect and store your information.
Log information - When you visit our server, it will automatically record certain log information. Such log information may include the following information: IP address, browser type, browser language, refer source page, operating system, date/time marker, and clickstream data.
Unique device identifier - When you first use and start Frogpool or Frog Miner, the unique identifier and approximate geographic location of the paired mobile device will be sent to the server. The same is true when you update the system or software, restore factory settings, etc.
Customer or feedback service - When you provide feedback or consult with us, we may require you to provide your name, mobile phone number and other information in order to contact you or help you solve problems. If you refuse to provide the above information, we may fail to provide you with timely feedback on the handling or consultation results.
Other services - In addition to the above-mentioned products and services, we may also collect other information as reasonable for providing services and improving service quality, including but not limited to the information you provide when contacting our customer service team. Besides, in order to improve the security when you use the services provided by our platform, and more accurately prevent phishing and Trojan viruses, we may determine the risk of your account by learning about your network usage habits and the software you commonly use, and may record some URLs that we consider risky.
We have the right to analyze the entire user database and make commercial use of the user database without disclosing the privacy information of a single user. We may make statistics on the usage of network services. We may make the statistical information available to the public to display the overall usage trend of our services. These statistics do not contain any identifying information about you. You understand and accept this.
Exceptions to authorized consent (including prior authorized consent when sharing, transferring or publicly disclosing personal information) - In accordance with relevant laws and regulations, we may collect and use some necessary personal information as below without your authorized consent:
1. Information directly related to national security and national defense security;
2. Information directly related to public safety, public health, and major public interests;
3. Information directly related to criminal investigation, prosecution, trial and judgment execution;
4. Information used to protect your or other individuals’ life, property, and other major legal rights, for which, however, it is difficult to obtain your consent;
5. Personal information disclosed to the public by yourself;
6. Your personal information collected from legally disclosed information, such as from legal news reports, information disclosed by the government and other channels;
7. Information necessary for signing and fulfilling the contract according to your requirements;
8. Other circumstances stipulated by laws and regulations.
You know and acknowledge that: We may provide you with links through advertisements or other means, enabling you to access third-party services or websites. Our platform will clarify data security requirements and responsibilities to the accessed third parties, and urge and supervise third-party application operators to strengthen data security management. When you use the services of such third parties, you are bound by the service terms and privacy policies of such third parties. We remind you to read their policies carefully. is applicable only to information collected by us for providing services and does not apply to the services provided by third parties or the rules governing the use of information by third parties. Meanwhile, you must be careful to check whether there is a clear prompt message when a third party acquires your information. We will neither be liable for any loss arising from your own negligence nor for the services provided by third parties.
II.Information processing and utilization
We will process and use your information in strict accordance with this Privacy Policy and its updates. Your information will only be used for the purpose and scope determined at the time of collection and with your consent. For any other purposes, we will obtain your consent in advance.
We may use the information we collect for providing you with our products and services, processing your orders or fulfilling your contract with us, in order to ensure the functionality and security of our products and services, verify your identity, and prevent and investigate fraud or other improper use.
We may use the information we collect for the development of our products and services, although in general, we only utilize comprehensive and statistical information for this purpose.
We may use the information we collect for communicating with you, for example, notifying you as soon as Frogpool and Frog Miner are updated and released.
We can continuously improve the operating experience, operating performance, repair problems, and enhance functional design of products and services by analyzing the statistical data obtained under Frogpool and Frog Miner User Experience Plan.
We utilize cookies and other technologies (such as program language tags) to collect information, thus bringing you a better user experience and improving our overall service quality. For example, we save your language preference, so that we can display our service content in your preferred language. We can send an E-mail message to the user in a readable format by using program language volume labels, which will tell us whether the message is opened. Based on this information, we may reduce or not send emails to users.
How do users choose whether to provide information?
Since privacy concerns vary from person to person, we will specify how we collect information so that you can choose how it is provided.
You can modify the browser settings to refuse or accept the storage of cookies as needed, or you can delete them from your storage device at any time, or notify you when cookies are written.
In principle, we will not share your personal information with any other company, organization or individual, except in the following cases:
1. Obtain express prior consent or authorization: After obtaining your explicit consent, we will share your personal information with other parties.
2. When necessary in accordance with the provisions of laws and regulations and the requirements of administrative and judicial organs, compulsory administrative or judicial requirements.
3. Share with our affiliated companies: We may share your personal information with our affiliated companies. We will only share necessary personal information, which is bound by the purposes stated in this Privacy Policy. In case our affiliated company intends to change the purpose of processing personal information, we will seek your authorization and consent again.
“Affiliated company” refers to the legal entity and its branches directly or indirectly controlled by the Maopan Inc. platform operating entity, and the legal entity and its branches directly or indirectly controlled by the same actual controller with the Maopan Inc. platform operating entity. “Control” or “Controlled” means controlling or being controlled through agreement or equity.
4. Share with authorized partners: Some of our services will be provided by authorized partners solely for the purposes stated in this Privacy Policy. We may share some of your personal information with our partners, so as to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary for providing services. Our partners have no right to use the shared personal information for any other purpose. Currently, our authorized partners include the following two types:
1) Authorized partners of advertising and analysis services. We will not share your personal information with advertising, consulting service providers and affiliated companies, unless we have obtained your active authorization. However, we might share information that can’t be used to identify you and that the recipient can’t recover, such as anonymized user portraits, with advertising or consulting service providers or advertisers, helping them improve the effective advertising reach and analyze the usage of our products and services without recognizing your identity.
2) Service providers and other partners. When you use our specific services, the information you fill in independently will be sent to the service provider you want to contact. For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
5. For the purpose of academic research or public interest, without harm to your major interests.
6. If you are a qualified intellectual property complainant and have filed a complaint, you shall, at the request of the respondent, disclose it to the respondent so that both parties can handle possible rights disputes.
7. To the extent permitted by laws and regulations, it is necessary to provide information in order to protect interests, property or safety of us, our affiliates or partners, you, our other users, and the public.
8. Only by sharing your information can we give play to the core functions of our products and/or services or provide the services you need.
9. Only by sharing your information can we provide the services you need or deal with disputes between you and others. For example, in a transaction that you create on our platform, if any party to the transaction fulfills or partially fulfills its transaction obligations and makes a request for information disclosure, we will provide the user with the necessary information such as the contact information of its counterparty as the case may be, in order to facilitate the completion of the transaction or the settlement of disputes.
10. You agree to submit personal information to a third party by clicking the corresponding button of the relevant product (including but not limited to the “Help me apply”, “help me submit” and other buttons).
Transfer - We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Obtain explicit consent in advance: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. When we are in merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Policy; otherwise, we will require such company or organization to seek new authorization from you.
Public disclosure - We will only publicly disclose your personal information under the following circumstances and under the premise of adopting industry-standard security measures:
Disclose your designated personal information in a manner that you have explicitly agreed to;
If we determine that you have violated laws and regulations or seriously violated our relevant agreement and rules, or in order to protect the personal and property security of us and our affiliates, users or the public, under other circumstances in which it is necessary to provide your personal information as required by laws, regulations, compulsory administrative law enforcement or judicial requirements, we may publicly disclose your personal information based on the type of personal information requested and the method of disclosure.
Please carefully consider the content of information uploaded, published and exchanged through our services. In some cases, you may control the range of users who have access to your shared information through the privacy settings of some of our services. If you want to delete your information from our services, please contact us via the method provided at the beginning of this Privacy Policy.
Please note that in accordance with the law, sharing and transferring anonymized personal information while ensuring that the data recipient can’t restore and re-identify the subject of personal information does not constitute the external sharing, transfer and public disclosure of personal information. Such data can be stored and processed without separate notice or your consent.
III.Information review and update
Whenever you use our services, we strive to enable you to browse and view your information. If this information is incorrect, we will make every effort to quickly update or delete it by any means (unless we are required by statute to retain it). When updating your personal information, we may ask you to verify your identity before processing your request.
We may reject requests that are unreasonably repeated, that pose a risk to the privacy of others, or that are very unrealistic. If your request is inconsistent with the requirements of the competent authority, we have the right to and must refuse it.
You can browse, view and modify information free of charge without too much investment. We strive to maintain perfect services to protect information from accidental or malicious destruction. Therefore, when you delete information from our services, we may not immediately remove residual copies of the information from the operational or active servers, nor remove the corresponding information from the backup system.
Except for limited sharing as stated in this Privacy Policy, we will strictly keep your personal information confidential and will not share your information with any third party. You hereby authorize that we may provide or transmit your information to any third party without obtaining your consent again in the following circumstances:
Required by laws and regulations, judicial or administrative investigations, litigation, enforcement or other mandatory provisions of the law, or the competent authority.
Provide information to our affiliated companies or other trusted companies or individuals so that they can provide the above services on our behalf. We require the above parties to agree to handle this information in accordance with laws and regulations, our provisions, this Privacy Policy and any other applicable confidentiality and security measures.
In the event of financing, restructuring, merger, sale or similar transaction, we will continue to protect the security of the information we collect and notify all affected users in accordance with our existing Privacy Policy before transferring such information.
We may reasonably make aggregated information available to the public and partners based on the needs of operation or protecting users, such as in order to show the overall usage trend of our products or services.
IV.Information security and the scope of application and revision of this Privacy Policy
1. Information security
We strive to protect our users’ information from unauthorized browsing, access, tampering, disclosure or destruction. For this purpose, we have taken the following measures:
We use SSL to encrypt many services.
We review information collection, storage and processing practices (including physical security measures) to avoid unauthorized access or storage & retrieval and malicious attacks on various systems.
We only allow our employees who need to know the information in order to help us process it, and personnel authorized to handle services on behalf of the company to review personal information, and they are subject to strict contractual confidentiality obligations. Failure to fulfill these obligations may result in legal liability or termination of their contractual relationship with us.
The security of your information is very important to us. Therefore, we will make continuous efforts to ensure the security of your information and implement security encryption throughout storage and transmission, so as to avoid unauthorized browsing, viewing, use or disclosure of your information. For the specific content of some encrypted data, no one but the user has the right to view.
2. The scope of application of this Privacy Policy
This Privacy Policy is not applicable to third-party products or services. The products and services of Frogpool and Frog Miner may contain third-party products and services. When you use third-party products or accept third-party services, they may obtain your information. Therefore, we remind you to read the third-party privacy policies in detail.
Besides, this Privacy Policy does not apply to the collection of information on external website after you click on the link.
V.Collection and use of information on minors
1. Frogpool and Frog Miner are primarily designed for adults (in principle, those over the age of 18 and those over the age of 16 who rely on their own labor to gain income are considered adults). If you are a minor, we do not recommend that you use the Frogpool and Frog Miner. If you really need to use our products and/or services, you should first read this Privacy Policy accompanied by your guardian, and you should ensure that you have obtained the consent of your guardian to use our services and provide us with your information. We will protect minors’ personal information in accordance with relevant national laws and regulations.
2. If your guardian disagrees with your use of our services or provision of information to us in accordance with this Privacy Policy, please immediately terminate your use of our services and notify us in a timely manner. If we confirm that the above situation exists, we also have the right to immediately terminate our services.
3. In case we collect personal information of minors with the consent of their parents or legal guardians, we will use or publicly disclose such information only when permitted by law, expressly agreed by parents or guardians, or necessary for the protection of minors.
4. If you are the guardian of a minor, please contact us in time when you have any questions about the use of our services or the user information provided to us by the minor under your custody. We will protect the confidentiality and security of minor users’ information in accordance with relevant national laws and regulations and the provisions of this Privacy Policy. If we find that we have collected personal information of minors without the prior consent of a verifiable parent or legal guardian, we will try to delete the relevant data as soon as possible.
VI. Revision of this Privacy Policy
Our Privacy Policy is subject to changes. Without your explicit consent, we will not reduce your rights in accordance with this Privacy Policy. We will post update notices on the Frogpool platform and post the updated privacy policy on this page.
For major changes, we will also provide more prominent notifications (including for certain services, we will send notifications via email, explaining the specific changes to the privacy policy).
The major changes referred to in this Privacy Policy include but not limited to:
1. Significant changes have taken place in our service model. For example, the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
2. Significant changes have taken place in our ownership structure and organizational structure. For example, the owner change caused by business adjustments, bankruptcy, mergers and acquisitions, etc.;
3. The main objects of personal information sharing, transfer or public disclosure have changed;
4. Your rights to participate in personal information processing and the way to exercise them have changed significantly;
5. The department responsible for handling personal information security, contact information and complaint channels have changed.
VII. Application of law and dispute resolution
1. The conclusion, validity, interpretation, performance and dispute resolution of this protocol are all governed by the laws of the People’s Republic of China.
2. All disputes in connection with this protocol shall be settled by the parties through friendly negotiation. If a dispute fails to be resolved within 3 days after one party gives written notice to the other party, either party shall have the right to submit the dispute to the people’s court in the place where Maopan Inc. is located. Pending settlement of the dispute, the parties shall continue to perform the obligations under this protocol, unless both parties agree to terminate this protocol.
3. In case any provision of this Privacy Policy is deemed to be invalidated, invalid or unenforceable, such provision shall be deemed separable and shall not affect the validity and enforceability of the remaining provisions of this protocol.
4. The headings of all provisions in this Privacy Policy are for reading convenience only and have no actual meaning, and can’t be used as the basis for interpretation of the meaning of this protocol.
VIII. Scope of application
This Privacy Policy is applicable to all services provided by Frogpool and Frog Miner. However, please note that this Privacy Policy is inapplicable to services provided by other companies or individuals, which shall be subject to the privacy policies of other companies or individuals.
Thank you again for your trust and use of Frogpool and Frog Miner! Please reconfirm that you have read and fully understood the above provisions.
Maopan Inc. (prepared)
Release on 2021.9.29
Copyright © 2021 Maopan Inc.
